Questions and answers regarding retail accounts.

Can I have more than one BitMEX account?
Individual users can register up to three BitMEX accounts so long as the accounts in question are all owned by the same person and have been verified.  Acc...
Thu, 21 Oct, 2021 at 10:36 AM
Why am I not receiving email from BitMEX?
If you find that you are not receiving email from BitMEX, try the following troubleshooting steps:  1. Check the spam filters on your mailbox. There is ...
Mon, 27 Jul, 2020 at 2:21 AM
Why was my account marked as spam?
If an account has too many open orders with a gross value of less than 0.01XBT, the account will be labelled as a spam account and all proceeding orders tha...
Mon, 3 Aug, 2020 at 9:53 PM
How do I reset my password?
You can reset your password using the following link: You will be sent a password reset confirmation email.  If y...
Fri, 24 Jul, 2020 at 1:34 AM
How do I transfer to my linked account?
BitMEX offers an option to link up to three accounts for an individual. Linked accounts can send funds between each other with no transaction fees. For more...
Wed, 13 Jan, 2021 at 7:17 PM