FAQ

User Verification Programme frequently asked questions

Does an existing Corporate user need to complete user verification again?
No. If you have previously provided the requested information, you will not need to provide it again. If you have an existing Corporate account, our tea...
Fri, 14 Aug, 2020 at 3:35 PM
If a Corporate user has more than one account, does the user need to repeat the process for each account?
No. A Corporate user should initiate the process while logged in to the user’s primary account, and specify each account that is controlled by the relevant ...
Fri, 14 Aug, 2020 at 1:04 AM
What is changing on 5-Nov-2020?
From 5 November 2020 at 00:00 UTC, all existing users who have not completed user verification will need to do so in order to open a new position or to incr...
Fri, 4 Dec, 2020 at 1:05 AM
What is changing on 4-Dec-2020?
From 4 December 2020 at 00:00 UTC, users will need to complete verification in order to withdraw funds from their BitMEX account. For further information p...
Fri, 4 Dec, 2020 at 1:08 AM
What will happen to unverified accounts after 4-Dec-2020?
If there are remaining open positions on unverified accounts, we will review these on 4 December 2020 and communicate directly to users holding these to fac...
Fri, 4 Dec, 2020 at 1:09 AM
If I am receiving affiliate payouts, and there are several days after 5 November on which I am still unverified, will I receive my outstanding affiliate payouts for those days upon becoming verified?
No, affiliate payouts linked to unverified accounts after 5 November 2020 at 00:00 UTC will not be processed. Once your account becomes verified it will be ...
Fri, 4 Dec, 2020 at 1:11 AM