FAQ

User Verification Programme frequently asked questions

If a Corporate user has more than one account, does the user need to repeat the process for each account?
No. A Corporate user should initiate the process while logged in to the user’s primary account, and specify each account that is controlled by the relevant ...
Fri, 14 Aug, 2020 at 1:04 AM
What is changing on 5-Nov-2020?
From 5 November 2020 at 00:00 UTC, all existing users who have not completed user verification will need to do so in order to open a new position or to incr...
Fri, 4 Dec, 2020 at 1:05 AM
What is changing on 4-Dec-2020?
From 4 December 2020 at 00:00 UTC, users will need to complete verification in order to withdraw funds from their BitMEX account. For further information p...
Fri, 4 Dec, 2020 at 1:08 AM
What will happen to unverified accounts after 4-Dec-2020?
If there are remaining open positions on unverified accounts, we will review these on 4 December 2020 and communicate directly to users holding these to fac...
Fri, 4 Dec, 2020 at 1:09 AM
If I am receiving affiliate payouts, and there are several days after 5 November on which I am still unverified, will I receive my outstanding affiliate payouts for those days upon becoming verified?
No, affiliate payouts linked to unverified accounts after 5 November 2020 at 00:00 UTC will not be processed. Once your account becomes verified it will be ...
Fri, 4 Dec, 2020 at 1:11 AM