FAQ

User Verification Programme frequently asked questions

If I am receiving affiliate payouts, and there are several days after 5 November on which I am still unverified, will I receive my outstanding affiliate payouts for those days upon becoming verified?
No, affiliate payouts linked to unverified accounts after 5 November 2020 at 00:00 UTC will not be processed.  Once your account becomes verified it will b...
Wed, 21 Oct, 2020 at 1:02 AM
Why are you launching the User Verification Programme?
Please see our blog post at: https://blog.bitmex.com/announcing-the-bitmex-user-verification-programme/ Our User Verification Programme will create a more ...
Fri, 14 Aug, 2020 at 1:05 AM
What does an individual user need to provide during user verification?
Any user who wants to complete user verification in a personal capacity (i.e. not as a Corporate entity) will be asked to provide a photo ID and proof of ad...
Mon, 8 Nov, 2021 at 5:17 AM
Are there minimum thresholds for trading volume, deposits and/or withdrawals below which users do not have to go through user verification?
No - user verification will be required for all users who want to trade, deposit or withdraw. Our user verification process is fast and intuitive and for m...
Fri, 14 Aug, 2020 at 3:32 PM
What's the rationale for user identification?
Please see our blog post at: https://blog.bitmex.com/announcing-the-bitmex-user-verification-programme/ Security on our platform is our foremost priorit...
Fri, 14 Aug, 2020 at 1:05 AM
When can users start the user verification process?
From 28 August 2020 at 00:01 UTC, users can log in to their account and visit bitmex.com/verify. Corporate clients can follow the same link and will be pro...
Fri, 14 Aug, 2020 at 2:48 PM
Are there any requirements for the user document image or selfie that a user should know before they start the user verification process?
A full list of supported ID documents can be found at https://onfido.com/supported-documents/. All images should be a full-colour photograph (or video, ...
Fri, 14 Aug, 2020 at 2:52 PM
Are there any requirements for proof of address that a user should know before they start the user verification process?
The system will give you an option to verify your location with a browser location or a proof of address document. If there is an error or irregularity with...
Sat, 22 Jan, 2022 at 3:37 AM
How long does user verification take?
It should only take a few minutes to complete the process from start to finish.
Fri, 14 Aug, 2020 at 2:49 PM
What devices can be used to do user verification? Do you have any unsupported browsers?
You can use nearly any device with a camera and a web browser. We recommend using a mobile device, as they tend to take better quality pictures than a deskt...
Fri, 14 Aug, 2020 at 2:50 PM