FAQ

User Verification Programme frequently asked questions

Why are you launching the User Verification Programme?
Please see our blog post at: https://blog.bitmex.com/announcing-the-bitmex-user-verification-programme/ Our User Verification Programme will create a more ...
Fri, 14 Aug, 2020 at 1:05 AM
What happens if I don't complete user verification?
Any user that is not verified by 12 February 2021 will have any open positions closed and orders cancelled and will be unable to trade. If you do not want ...
Fri, 14 Aug, 2020 at 2:49 PM
What does an individual user need to provide during user verification?
Any user who wants to complete user verification in a personal capacity (i.e. not as a Corporate entity) will be asked to provide a photo ID and proof of ad...
Fri, 28 Aug, 2020 at 9:02 AM
Are there minimum thresholds for trading volume, deposits and/or withdrawals below which users do not have to go through user verification?
No - user verification will be required for all users who want to trade, deposit or withdraw. Our user verification process is fast and intuitive and for m...
Fri, 14 Aug, 2020 at 3:32 PM
When do users have to complete user verification by?
All users must be verified by 00:00 UTC on 12 February 2021. We encourage all users to start the process early - for most it will take less than 5 minutes.
Fri, 14 Aug, 2020 at 2:49 PM
How do I complete user verification?
From 28 August 2020 at 00:01 UTC, users should log in and go to bitmex.com/verify. Corporate clients can follow the same link and will be prompted to proce...
Fri, 28 Aug, 2020 at 9:01 AM
What's the rationale for user identification?
Please see our blog post at: https://blog.bitmex.com/announcing-the-bitmex-user-verification-programme/ Security on our platform is our foremost priorit...
Fri, 14 Aug, 2020 at 1:05 AM
When can users start the user verification process?
From 28 August 2020 at 00:01 UTC, users can log in to their account and visit bitmex.com/verify. Corporate clients can follow the same link and will be pro...
Fri, 14 Aug, 2020 at 2:48 PM
Are there any requirements for the user document image or selfie that a user should know before they start the user verification process?
A full list of supported ID documents can be found at https://onfido.com/supported-documents/. All images should be a full-colour photograph (or video, ...
Fri, 14 Aug, 2020 at 2:52 PM
Are there any requirements for proof of address that a user should know before they start the user verification process?
Users are given the option to provide their browser location or a proof of address document. If there is an error or irregularity with a user's browser...
Fri, 14 Aug, 2020 at 2:56 PM